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How to Serve Your Customers: To Keep Buying from You, Bring their Friends and Publicize You for the Rest of their Life


Ucheka Anofienem
Skill Development Information System Ltd.

About The Book

Customers need to be pampered, loved, cared for, appreciated and understood in exceptional ways to elicit their constant buying loyalty. As the saying goes, “The customer is always right”. If you get angry at him he quits, if he gets angry at you he quits. So you bait and pamper him like a queen he stays. So from the

beginning, you define and refine the experience you want your customers to take away from your business.

Customer loyalty, turning first time buyers into repeat customers is the dream of every business owner. The businessman who understands how to build rapport, trust and mutually beneficial relationship to prevent customer loss wins the market. First, you must learn to honor and manage your customers as your treasured assets. You improve their happiness, enhance your cultivated partnership with them through genuine love, care, concern and selfless

service. The idea is for you to identify what your customers’ value most. And specifically excel to prioritize and provide these experience for them. It is your responsibility to set up a team that can provide these level of experience for them. This collection of customer service quotes is about the best and most inspirational you can find anywhere. Not only for the deep insight and value they carry, but they contain intelligent assemblage of smart words from industrial experts and household names in customer service business. Talk about legends like Jeff Bezos, Tony Hsieh, Brian Tracy, Jim Rohn, Shep Hyken, Bill Gates, Seth Godin, Peter Drucker, Zig Zigglar, Henry Ford, etc.

Inspiring customer loyalty to your brand and product is what this book is all about. You learn how to solve their problems, listen emphatically to them, and help guide them on how your service or product can provide solutions to achieve their set goals. If your customers succeed they will not only return for more of you and your services, they will become your dependable advocates and evangelist to your business. Your business will definitely explode if you apply the wisdom you’ll learn from this book. It is guaranteed that you and your team will find lots of motivation and ideas to guide you to give the best to your customers and build lasting relationship with them. Unique customer-engagement strategy is crucial for business success. This book has great ideas you need to know to turn yourself and your team into a high-performing

customer happiness machine, and you can practically learn these in a matter of hours. As far as business and entrepreneurship is concerned, customers are the soul of any enterprise. And the best place to learn how to treat your customers to hook them, and make them continue to choose buying only from you and bring their friends is to learn from those who have done that successfully in the past. That is why I assembled this customer service quotes, so you hear directly from the mouth of experts and go-getters For over twenty years, I have been training and serving clients in customer service ideas. These materials

are the resources I have gathered over the years. I guarantee you will find them extremely useful. They will work wonders when you apply and model them for your business and initiatives.

About The Author

Ucheka Anofienem- Director, Skill Development Information System Ltd. helps business owners and organizations to expand their capacity to make money by using overlooked marketing and leveraging strategies. An Idea Creator; Breakthrough Thinker; Human Capital; and Business Development consultant. A highly sought-after value-oriented business development strategist, an innovative marketer and impactful career trainer. Ucheka is skilled in knowledge and information transfer, and a delight as keynote speaker in seminars, conference and workshops. He is an excellent teacher that gives much more value for money paid. He helps those that need concrete money-spinning, and cost-saving ideas to move their business to higher levels. Since 1998, he has worked to create capacity building value for organizations and clients. Ucheka is a Document Development Specialist, Research Writer, Business Coach, and Author with over fifty published works. His first degree is in English and Literature, Master’s degree in International Law and Diplomacy from the Universities of Benin and Jos respectively. Contact: 234 (0) 8164746117,

Email: ucheka1968@gmail.com

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